Safelite Suspends Expansion Plans in Arizona

Safelite announced that it will suspend plans to expand the company’s Chandler, Ariz. call center facility. A proposed amendment to an Arizona bill is threatening to require Safelite to alter their business practices, which would include the Chandler call center.

“Safelite Solutions’ expansion in Chandler remains on hold because of the unfriendly business climate we find ourselves in,” says Brian O’Mara, vice president of national contact center operations for Safelite. “We are still taking a ‘wait and see’ approach, but the expansion will eventually have to be made somewhere. We would like it to be in Arizona, but unfortunately, that cannot happen if we are going to be forced to refer claims to F-rated shops.”

The expansion was expected to