Continued Support for the Glazing Ombudsman

The purpose of TGO is to provide a binding result to a dispute between a consumer and a registered business without the costly involvement of the legal system.

The Ombudsman’s role is to provide redress which means that his awards are intended to put consumers back into the position they were before the event leading to the dispute occurred.

Where a complaint is upheld, TGO can award compensation in various forms. This could be as simple as an apology, a recommendation to rectify workmanship or a financial award. In practice the average financial award is likely to be similar to amounts awarded by Small Claims Courts, with the maximum award of £25,000 being awarded only in highly exceptional circumstances, where proven financial loss and/or extreme levels of avoidable distress, aggravation and inconvenience have occurred.

Could this be an example of a highly exceptional circumstance?

If you would like to learn more about The Glazing Ombudsman or are interested in becoming a Registered Business then please visit our website, www.glazingombudsman.com or contact us at:

The Glazing Ombudsman
54 Ayres Street
London
SE1 1EU
Tel: 020 7397 7200
Email: membership@glazingombudsman.com

The Glazing Ombudsman (TGO) offers a simple, hassle-free way to resolve a dispute concerning the installation of conservatories, windows, porches, doors and roofline products.